Since the opening of the first call centers by the aviation industry in the late 1960s, call centers have become a basic business requirement for customer support, service, and marketing for businesses, large and small". What determines employee turnover?" The answer to this question has great relevance to the individual who may be [>]
I want a new challenge in my life to beef up and better my accomplishments.* I know that I lack experience but I am eager to larn new things and I am interested in new engineering. Contribute: I can lend my organisational accomplishments and my ability to work good in a group.
The remaining time is in the non-stop working and repeating the same work that answer the phone during the whole day period, it can be imagined to the actual situation. And also, scientific management in the call centre seems to have disappeared.
Discussion Following from the results obtained from the survey, most participants had used the call centre service within the past six months and the perceived confusion level by customers was relatively high. Furthermore, before customer service is provided to the customer, the call centre should provide the option to the customer of being [>]